FAQ
How do I place an order?
Once you have found something you love, simply choose your style and size on the product page and then click the “Add To Cart” button and follow the simple steps to complete your order
We’ll get busy preparing your order and update you every step of the way!
I can’t wait to receive my order! How do I check my order status?
Once your order has been shipped, you will receive an email and/or text with your Tracking Number. Simply copy and paste the number into the box on the Track Order page to track your order status
What if I change my mind? Can I modify my order?
We get it! Sometimes we need to make changes to a Portrait. That's why, when you order a canvas or a poster, you will receive a Proof within 48 hours to make sure you are absolutely happy. If you need our designers to make any changes, simply contact us at support@K9HeroStore.com.
Just remember, once you receive your Proof, you will have to 24 hours to Approve it or Request a revision (limit of one revision). If we have not heard back from you within that 24 hours, your order will automatically go into production and it's too late to request any changes.
I placed my order, but haven't received my confirmation email yet. What should I do?
First of all, check your spam folder - to ensure that future emails don't go to the spam folder, learn how to Whitelist our Email, so that you always receive our emails straight to your inbox
If you still can't find your confirmation email, don't stress. just Contact Us and a member of our team will be happy to help you.
Like to know more about K9 Hero Store?
Read more Here
What materials does K9 Hero Store use?
For more information on the materials we use, please refer to the Description on each Product Page
Can I place an order and have it sent as a gift?
We offer Gift Cards so you can always be sure that your loved one gets to choose their favorites from our store100% Satisfaction Guarantee?
All of our products are handcrafted to the highest quality standards and carefully inspected, so we will reprint any Flawed or Damaged items, poor-quality printing or incorrect item, free of charge. Please also see our Refund & Return Policy for more information.What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Shopify Pay, Google Pay, Apple Pay, Shop Pay and Paypal.When will my card be charged?
Shortly after your order has been successfully placedWhat currencies do you accept?
We accept multiple currencies, which can be selected from the Currency Button on our websiteHow secure is my information?
K9 Hero Store ™ adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
When can I expect my package to arrive?
Please note that all shipping times are estimates and not guaranteed
Every item from K9 Hero Store ™ is custom printed especially for you - they are never mass-produced
Your order will be dispatched within 3-5 business days once you approve your Proof
We will notify you once your order has been sent. Please allow 3-5 days to receive your tracking number while your order is custom-printed, packaged and shipped from our facility in the United States
The Estimated Delivery Time for orders in the US is 10-15 days and 3 to 5 weeks to other countries but may vary due to shipping issues beyond our control
If your package is damaged during delivery, please send us photos of the packaging and your item, and we will resend your order free of charge
Quality is important to us – all of our products are guaranteed!
PLEASE NOTE: Buyers are responsible for any customs and import taxes that may apply
How do I track my package?
To track your order in real time, simply visit Track My Order and add your tracking numberMy package never arrived. What should I do?
If you have not received your order within 25 days after placing your order, please Contact Us and we will do our best to help you!
How much is shipping and handling?
What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be.
Where are my items coming from?
Our products are all made in the United StatesWill my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you specified combined shipping. Please keep this in mind when receiving deliveries.I ordered the wrong size or color, what should I do?
For any changes within 24 hours after ordering please Contact UsAs every single item on K9 Hero Store ™ is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.
I’m not satisfied with the printing quality, what should I do?
If you're not head over heels, in love with your product, then let us know! All of our products are carefully inspected for quality and we will reprint any flawed items, free of charge. Please see our Refund & Return Policy for further details.At K9 Hero Store ™ we truly value our customers, so if you're not happy, we're not happy!
If none of the above answered your questions, please feel free to contact us anytime at support@k9herostore.com